Exchanges must be made within 2 weeks for store credit only. Plants must be exchanged within 1 week of purchase. Apothecary and food items are final sale. Customers are responsible for paying shipping costs on exchanged merchandise. Please call or e-mail the shop to initiate aN exchange. If you have any questions about an item before purchasing please e-mail us at firstname.lastname@example.org, or call the shop during business hours at 414-312-7188. Thanks so much!